Learning focus:
Self-assessment, personal reflection and insight, skills acquisition and application.

Format options:
The length of this programme depends on the needs of the participants. A minimum of 12 hours spread over 3 or 4 sessions are required.

Topics covered:
The nature and influence of workplace hostility, managing personal hostility, managing hostility from others, creating a hositility –free work environment.

Brief course description:
This is an essential programme for organizations that value a work environment that is friendly and based on respect and integrity for the individual. The programme enables participants to recognize the effects of workplace hostility on people’s morale, efficiency, and performance. It gives participants the necessary skills to deal with their own anger and frustration without negatively affecting others as well as dealing with hostility from other people. The course is taught through a variety of techniques from cognitive psychology and NLP that can be used for creating positive relationships and managing anger.