Learning focus:
Self-assessment, personal reflection and insight, skills acquisition.

Format options:
The length of this programme depends on the needs of the participants,
however, usually a 9 – 12 hour programme is needed.

Topics covered:
Evaluation of current customer care practices and standards, criteria for excellence in customer care, dealing with specific challenges in customer care, practicing the key skills involved in providing excellent customer service.

Brief course description:
This programme provides a basic understanding of the key skills and attitudes involved in offering excellent customer service at all times. Focusing on both internal and external customers, the programme uses Neuro-Linguistic Programming tools to enable participants to build fast and effective relationships with customers. This course is essential for people who have constant client contact in their work and focuses specifically on managing challenging client interactions professionally and effectively.